Figo rating: 2.7 out of 5 stars

Figo provides a solid range of coverage, although there are a couple of downsides. You’ll have to buy “Powerups” to add coverage for vet exam fees and alternative care (such as acupuncture, chiropractic, and magnet therapy). Figo’s average costs are also high, coming in at 14% above average in our evaluation.

But Figo does have some pluses to consider. It’s the only pet insurer in our analysis with a 100% reimbursement option available, although you can’t get the unlimited annual policy with 100% reimbursement. Figo also has a low $100 deductible option if you’re looking to keep out-of-pocket costs minimal, but you can’t combine it with the 100% reimbursement level.

If you’re worried about exclusions for preexisting conditions, Figo has an advantage if the condition is curable. If the pet’s condition has been cured and there have been no symptoms or treatment for 12 months, the condition will no longer be excluded from coverage. (This does not apply to ligament and knee conditions.)

Learn more: How does pet insurance work? A complete guide.

Pros

• Diminishing deductible feature reduces your deductible by $50 each consecutive year you have no claims until it reaches $0

• Behavioral therapy is covered, but only up to $500 a year

• Includes coverage for dental illness like gingivitis and periodontal disease

• Prescription food can be covered if you buy the Powerup for vet exam fees

• Covers euthanisia

• 5% military discount available

Cons

• Annual maximum limit choices: $5,000, $10,000, unlimited

• Deductible choices: $100, $250, $500, $750

• Reimbursement choices: 70%, 80%, 90%, 100%

• For accident coverage: 1 day (waived in some states)

• For illness coverage: 14 days

• Special waiting period: 6 months for cruciate ligament issues in dogs. This can be waived if the dog passes an orthopedic exam (rules vary by state).

• Minimum pet age: 8 weeks

• Maximum pet age: None

Figo’s comprehensive pet insurance policy covers a broad range of potential problems. It does not offer an accident-only policy, but you can add a wellness plan to help pay for routine care expenses like vaccinations.

Learn more: Does pet insurance cover vaccines?

Figo’s accident and illness policy

• Hereditary and congenital conditions

• Cancer

• Diagnostics such as X-rays, CT scans, and ultrasounds

• Dental accidents and illnesses

• Behavioral therapy for issues such as aggression, anxiety, and destructive behavior

• Prescription drugs

• Euthanasia (when necessary for humane reasons)

Figo’s Wellness Powerup will give you coverage for:

Figo doesn’t cover any preexisting conditions with the exception of curable conditions. It defines a preexisting condition as one of these:

• A chronic condition observed by you or a vet prior to the plan start date or before the end of the waiting period

• An illness or injury that first occurred or showed symptoms within the 12 months prior to the policy start date or before the end of the waiting period

• An undiagnosed condition with the same clinical signs as those above

Figo will cover curable preexisting conditions if your pet has been symptom-free and treatment-free for at least 12 months prior to the plan start date. This doesn’t apply to ligament and knee conditions.

Figo customers get access to a 24/7 vet helpline with unlimited use. If you have questions about your pet’s health, behavior, or an emergency issue, you can chat live with a veterinary professional at any time through Figo’s Pet Cloud mobile app.

Learn more: Your guide to what pet insurance covers

Figo pet insurance doesn’t cover expenses such as:

• Preventative care, like wellness exams and vaccines

• Rehab and physical therapy

• Vet exam fees (unless you add separate coverage)

• Holistic and alternative treatments

• Behavioral problems

• Air ambulance and non-emergency pet ambulance transportation

• The cost of disposing of a pet’s remains, unless you add Final Respects coverage

• Boarding

• Cosmetic and elective surgeries

• Injuries or illnesses caused by negligence or endangerment of your pet, such as organized fighting

• Medical costs that arise from ignoring a vet’s recommended treatment

• Grooming

• Natural supplements and vitamins

• Illnesses that could have been prevented by a vaccine recommended by your vet, but that you refused

• Pregnancy and breeding

• Vet house calls, unless the vet says it was essential in an emergency

• Treatments related to parasites such as heartworms, fleas, and ticks unless there was no preventive medicine for the parasite.

• Increases. You can increase your coverage when your policy renews. You can only add a Powerup (additional coverage packages), such as wellness coverage, at the time of renewal. If you increase your coverage, it will reset the waiting periods and preexisting condition exclusions.

• Decreases. You can decrease your coinsurance, deductible, and plan at any point during the policy period. However, you can only drop optional endorsements when your plan renews.

We found that Figo’s average pet insurance premium is much higher than many of its competitors.

Based on our evaluation, Figo’s average rates are 14% higher than the average for a policy with $5,000 in coverage.

Learn more: Is pet insurance worth it? How to decide.

For a policy with unlimited coverage, Figo’s rates were 14% above the average in our analysis.

Yes, Figo offers a 5% multi-pet discount when you insure more than one pet. Most pet insurance companies offer a multi-pet discount of 5% or 10%.

No, Figo doesn’t have a system for paying vets directly. It operates on a reimbursement model where you pay the vet bill and then submit your invoice for reimbursement.

Learn more: Pet insurance that pays the vet directly

Here’s how to file a pet insurance claim with Figo:

• Submit a claim online. The quickest way to submit a claim is through the Figo Pet Cloud app or their website. Select the “Claims” icon, then answer the questions and attach a copy of your paid invoice. The final step is to have your vet send Figo your pet’s medical records so they can verify treatment.

• Other ways to submit a claim. If you prefer, you can download the claim form and email it to claims@FigoPetInsurance.com or fax it to 773-966-0769.

You can call the customer service team at 844-738-3446 for help with claims.

To get reimbursed, you must submit a claim within 180 days from the date of the vet visit.

Figo will reimburse you for approved vet claims within 30 days of receiving documentation, but the company says that most claims close in less than three business days. You can choose to get reimbursed with a paper check or an ACH deposit.

Figo’s Pet Cloud mobile app allows you to file claims, chat with a licensed veterinary professional 24/7, store digital vet records, connect with other pet parents, and more. Users give the Pet Cloud app good reviews.

Figo mobile app ratings:

Learn more: The best pet insurance companies

Figo doesn’t require a vet exam to buy its pet insurance.

Here’s how to get in touch with Figo’s customer service team:

• Call 844-738-3446 or text 844-262-8133 Monday through Friday (7 a.m to 7 p.m. CT) and Saturday (7:30 a.m. to 4 p.m. CT)

• Figo’s fax number is 773-966-0769

• Email support@figopetinsurance.com

To cancel Figo pet insurance, call, email, or write to the company. If you cancel the policy within the first 30 days and you haven’t filed any claims, you are entitled to a full refund. After 30 days, refunds are calculated on a daily pro rata basis.

Amy Danise and Tim Manni edited this article.

We researched the coverage details and prices for 15 pet insurance plans. We then weighted categories, and each pet insurer was scored relative to the others to find the best pet insurance companies. Here are the factors we incorporated.

Coverage types: 40% of score. We examined the coverage provided by the base policy without the extra cost of add-ons. This encompassed coverage for alternative therapy, behavioral therapy, dental illness, euthanasia or end-of-life expenses, exotic pets, hereditary and congenital conditions, preexisting conditions, prescription food and supplements, veterinary exam fees, and advertising/reward for lost/stolen pets.

Average cost: 30% of score. We evaluated costs in five states for $5,000 and unlimited coverage for a mixed-breed dog (age 1), a French bulldog (age 5), and a Labrador retriever (age 8).

Unlimited coverage option: 10% of score. We gave points when pet insurers offered an unlimited annual limit (or a $100,000 limit), which gives pet owners the most robust financial protection possible in the event of a catastrophic pet medical issue.

Direct payments to the veterinarian: 5% of score. We gave points to pet insurers that state on their websites that they accommodate direct vet payments.

No special waiting periods for special conditions: 5% of score. We gave points when pet insurers have no waiting periods for special conditions, such as cruciate ligament conditions.

Routine wellness plan: 5% of score. Companies that offer a routine wellness plan in addition to pet insurance received points.

Multi-pet discount: 5% of score. We gave points when pet insurers offered a discount for insuring multiple pets.