On May 28, Needham’s analyst Scott Berg maintained a Buy rating on Sprout Social, Inc. (NASDAQ:SPT) while keeping the price…
Tag: customer
Why Music Is the Secret Ingredient to Memorable Customer Experiences
Music is far more than a pleasant backdrop in commercial spaces. It acts as an invisible yet powerful force that…
Singapore’s DBS, BoC customer data at risk after ransomware attack on vendor
(Reuters) -Some customer information from Singapore’s DBS Group and Bank of China’s branch in the country has potentially been compromised…
Shipping giant CMA CGM and French AI startup target customer service in tie-up
By Gus Trompiz and Florence Loeve PARIS (Reuters) – Shipping giant CMA CGM and tech startup Mistral AI expect rapid…
Zomato layoffs: 600 employees let go as AI customer support takes over
Zomato has recently laid off around 600 customer support associates, marking a significant shift in its employment strategy. These layoffs…
Israeli banks unveil NIS 3b customer benefits package
Israel’s big banks have unveiled a package of customer benefits worth NIS 3 billion over two years, after the…
Popular pizza chain battles key customer problem
For Todd Penegore the mission is clear. “First and foremost, we need to make sure we are living up to…
Sky cuts 2,000 jobs as it moves more customer services online
Unlock the Editor’s Digest for free Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.…
‘Order is on ‘hold”: Customer targeted by fraudster posing as apparel team member; how to stay safe of similar online scams?
In an incident that raises concerns over data security and potential breaches within third-party logistics networks handling customer orders, a…
From CEO to customer: Pawan Goenka buys his first EV from Mahindra, Anand Mahindra says ‘enjoying fruits of his own labour’
When Pawan Goenka, former Managing Director and CEO of Mahindra & Mahindra, bought his first electric vehicle—the Mahindra XUV 9e,…